Buying and selling products and services online is an activity that does not stop growing. That is one of the many reasons to have an online store . But what will be the right logistics process for her?
Among many things, you must ensure that there is an efficient coordination of transport, distribution of merchandise and the production of your products or services. Therefore, the logistics process must be carefully planned.
Development of the logistics process of your online store
When creating your online store you have to take into account that the logistics process must follow two basic business principles, how they are:
• The efficient flow of information : it has to do with the effective communication process between your company and your suppliers, also between your company and your customers. It is a two-way communication.
• The correct flow of physical movement : this is in terms of the transfer of supplies and products, starting with your suppliers, going through your company and then to your customers.
The above principles show us that in e-Commerce, if the logistics process does not satisfy your customers, they will most likely look for another online store.
So that you do not make mistakes along the way, we will describe the steps to follow to develop the logistics process of your online store:
Logistics process: steps in an online store
Step 1. Acceptance of an order notice
You receive an order notice on your sales platform, along with it a notification notice is sent by email. There you must show the customer's data, the shipping method you selected and the payment method for the product.
Step 2. Keep a record of the order
You will need to prepare a detailed online order documentation. After this, you print the record with the data received from the order and send a copy to the customer. You must also do the same with the carrier so that the shipment is correct.
Step 3. The selection of the product from the warehouse
Your online store must have a well-ordered warehouse so that the selection of the product is easy and fast. The order will facilitate the work of the operator, who as your store grows in orders, will have to collect several at the same time.
The product is then transported along with the documentation to the order area.
This area must be prepared with what is necessary to pack and pack your client's order; With this you must include the general documents for all orders, we refer to the cards or return conditions.
Step 4. The dispatch of the order
The staff must check the packaging of the order, that it carries the corresponding documentation and that it is what the client has chosen.
Step 5. Transportation and delivery of the order
For this, the logistics companies are responsible for collecting and processing the delivery of the order to the customer. This step must be done under the conditions that the client has chosen in terms of transport and the term stipulated for it.
Final thoughts
Having a physical store is not incompatible with managing an online store. Technological advance makes it mandatory for every physical store to be complemented by an online store.
You will be able to promote your brand and implement actions to improve your sales . So, keep moving forward in your business and don't stop.